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PRIVACY POLICY

SMS Privacy Policy — Crossover Physical Therapy & Performance

Last updated: July 30, 2026

Crossover Physical Therapy & Performance ("Crossover PTP," "we," "us," or "our") offers a Marketing SMS text messaging program to share promotions, special offers, and updates about our services with patients and prospective clients who opt in.

This policy explains what information we collect through SMS, how we use it, and how you can control your participation.

Information We Collect

When you opt in to receive SMS messages from us, we may collect:

  • Your mobile phone number
  • Your name and basic contact details (such as email address)
  • The content of messages you send to us in reply
  • The date, time, and delivery status of messages exchanged

How We Use Your Information

We use the information collected through SMS to send marketing and promotional messages about our services, including special offers and updates related to our Return-to-Sport Evaluation. We do not use your mobile number or SMS content for purposes unrelated to Crossover PTP's own services.

Sharing of SMS Data

We do not sell, rent, or share your mobile phone number or SMS opt-in/consent data with third parties for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

Message Frequency & Rates

Message frequency varies. Message and data rates may apply, based on your mobile carrier and plan.

How to Opt Out

You can cancel the SMS program at any time by texting STOP to the number you received messages from. After you send the SMS message STOP, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time, and we will start sending SMS messages to you again.

You may also contact us directly at (813) 816-2840 or info@crossoverptp.com to opt out or update your mobile number in our system.

How to Get Help

Reply HELP to any message, or contact us directly at (813) 816-2840 or info@crossoverptp.com, for assistance with our SMS program.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Data Retention & Security

We retain SMS opt-in records and message history only as long as necessary to provide our services and comply with applicable telecommunications regulations. We maintain reasonable administrative and technical safeguards to protect this information from unauthorized access.

Changes to This Policy

We may update this SMS privacy policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Crossover Physical Therapy & Performance
3031 W Cypress St, Suite B, Tampa, FL 33609
(813) 816-2840
info@crossoverptp.com

Related: SMS Terms of Service

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