TERMS OF SERVICE

Last updated: July 26, 2026

These SMS Terms of Service ("Terms") govern your participation in the text messaging program operated by Crossover Physical Therapy & Performance ("Crossover PTP," "we," "us," or "our"). By opting in to receive SMS messages from us, you agree to these Terms.

The Program

Crossover PTP sends SMS text messages related to:

• Appointment reminders, confirmations, and scheduling updates
• Follow-up on discovery call bookings and $79 Knee Pain Evaluation inquiries
• Treatment-related check-ins and home-exercise reminders
• Service-related clinic notifications
• Responses to questions you send us by text

Message content is limited to the categories above. We do not send unrelated promotional or third-party marketing messages through this program.

How to Join

You may opt in to this program by:

• Submitting your phone number through our online lead or appointment forms and checking the SMS consent box
• Texting the keyword START to our SMS number
• Confirming verbally or in person that you'd like to receive SMS updates
• Replying to an email confirming you consent to be contacted via SMS

Consent to receive SMS messages is not a condition of purchasing any service from Crossover PTP.

Message Frequency

Message frequency varies depending on your activity with our clinic (for example, form submissions, booking status, or ongoing follow-up). You may receive multiple messages per week during an active inquiry, tapering to periodic check-ins over time.

Message and Data Rates

Message and data rates may apply. Charges depend on your mobile carrier and plan.

How to Opt Out

You can cancel the SMS program at any time. Just text STOP to the number you received messages from. After you send the SMS message STOP, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time, and we will start sending SMS messages to you again.

How to Get Help

If you are experiencing issues with the program, reply with the keyword HELP, or contact us directly at (813) 816-2840 or info@crossoverptp.com.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Privacy

Your use of this SMS program is also governed by our SMS Privacy Policy, which explains how we collect, use, and protect your information, including our commitment not to share your opt-in consent data with third parties for their own marketing purposes.

Supported Carriers

Participating carriers include, but are not limited to, AT&T, T-Mobile, Verizon, and other major US carriers. Carriers are not responsible for delayed or undelivered messages.

Changes to These Terms

We may update these Terms from time to time. Continued participation in the SMS program after changes are posted constitutes acceptance of the updated Terms.

Contact Us

Crossover Physical Therapy & Performance
3031 W Cypress St, Suite B, Tampa, FL 33609
(813) 816-2840
info@crossoverptp.com